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UBA Celebrates Staff, Customers at  Customer Service Week

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Pan African Financial services institution, United Bank for Africa is joining the rest of the world to celebrate the 2019 Customer Service Week, themed, “Magic Happens Here”, with recognitions for staff who have excelled in excellent service delivery.

The event which is commemorated all over the world, recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.

The theme for this year’s celebrations embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.

Already, all branches of the bank are engaged in various activities which will make the week-long celebration exciting and memorable. Branches have been colourfully decorated, and customers are being treated to different exciting gifts and activities.

UBA’s Group Managing Director/Chief Executive Officer, Mr. Kennedy Uzoka, who spoke on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers, and urged them not to rest on their oars.

He said, “Over three years ago, we resolved to address the persistent customer service challenges in the Bank by launching the Customer First (C1st) Philosophy. The primary objective of which was to transform the Bank into an undisputed customer-focused institution delivering excellent financial services from the customers’ standpoint.

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“As we celebrate this year’s Customer Service Week, I would like to express my gratitude to you all for the journey so far. It is my belief that, with our collective strength and commitment to the Bank’s corporate goals, the on-going crusade on Customer-First Philosophy, anchored on our core values; Enterprise, Excellence and Execution (3EEEs), the C1st drive will permeate the system and become our most treasured initiative group wide,” he noted.

Explaining the theme, he urged staff to do all they can to go the extra mile and promote great satisfaction for customers, adding, “Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”

The GMD seized the opportunity to explain that UBA is on the right trajectory to entrenching herself as the preferred bank in the hearts of customers, adding “Our primary objective is to imbibe and demonstrate C1st philosophy as a ‘way of life’ in all our engagements with customers. This is truly our core essence and how we wish to be primarily recognised always.”

Also commenting on the special week, the Group Executive, Customer Fulfilment Centre, UBA Group, Mr Anant Rao said that  UBA in the last 3 years  has deliberately focused on  its  Customer 1st philosophy leveraging on a three prong lever of  People, Process and Technology, saying that large scale transformations have been engendered with clear focus on serving the needs of the customers while laying emphasis on creating a holistic  end to end Customer journey and with our ecosystem revolving around our Customers.

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“The  singular mission of our  consistent  and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being  our employers has been ingrained into the psyche of each and every staff,” Rao noted.

The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France. UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine.

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Heritage Bank boosts economic growth, empowers young entrepreneurs

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L-R: Dike Dimiri - Executive Director, Lagos & South West Region, Heritage Bank; Boladele Dipo-Thomas, Permanent Secretary, Ministry of Wealth Creation and Employment, Lagos State; Mide Akinlaja, Executive Producer, Next Titan and Afolashade Alonge, Divisional Head, Corporate and Specialized Banking, during the selection of 16 contenders for the Season-6 of the entrepreneurial reality TV show lead sponsored by Heritage Bank Plc in Lagos, recently

As part of drive to contribute to the growth of economic drive, Heritage Bank Plc has continued to support The Next Titan Season-six; in ensuring that the entrepreneurial targets of the Nigerian youths are attained.

The Next Titan entrepreneurial reality TV show sponsored annually by the Heritage Bank Plc has unveiled the top 16 contenders for the season-6 of the competition.

The 16 lucky candidates were selected from among 50 contestants who made it to the Bootcamp after the auditions that saw thousands of Nigerian young entrepreneurs jostle for selection at the audition centres in Lagos, Port Harcourt, Enugu and Abuja.

The contest is out for the N7 million cash prize staked for grab by the chief sponsor, Heritage Bank, and a brand new Ford car donated by Coscharis Ford Motors.

The cash prize has been increased to N7million from N5million in the last five seasons.

Having emerged top 16 contenders, the entrepreneurs will proceed to the Next Titan House where they will be involved in a-10 week entrepreneurial and social service tasks including trainings and mentorship under the guidance and supervision of astute business leaders who serve as judges.

Also Read:  $6.7M Fraud: How EFCC Arraigned Globacom Boss

Speaking at the Premiere Night in Lagos on Sunday, where the top 16 were unveiled, the Regional Executive, Lagos and South West, Heritage Bank, Dimiri Dike, said the programme was one of the ways the bank drives social and economic change as a responsible corporate citizen.

Dike said: “On the economic level, you know that entrepreneurship drives employment, it drives social change, so we are really doing it for both social and economic change. And also, time it was in the past when a lot of people entered entrepreneurship without proper training. This platform, the Next Titan, offers you a very good beginning.

“Some of the advantages and benefits that entrepreneurs in the past never had are what these ones are enjoying. So this is an opportunity for them to be schooled and at least stand the fighting chance from the perspective of knowledge and experience of those that had gone before them to succeed”.

Advising the top 16 contenders, Dike said: “First, be yourself, you have to be humble. The fact that you made it to the top 16 doesn’t mean you are better than those who didn’t get here.  It could have been just one thing or another.  So, if you now go and be thinking that you have now arrived, that lack of humility could be your undoing.

Also Read:  UBA'S DEBUT $500M EUROBOND OVERSUBSCRIBED 240% BY GLOBAL INVESTORS - FURTHER VALIDATION OF UBA'S PAN-AFRICAN GROWTH STRATEGY

“And more importantly, enjoy the experience because even after you have won; it is the memories of your journey to victory that will keep you going, long after you have become a successful entrepreneur”.

Giving insights into some changes in the programme, the Executive Producer, Next Titan, Mide-Kunle Akinlaja, said: “One, the prize has changed from N5million to N7million. Then two,  we are improving in all areas, content-wise, trying to make the show more entertaining and at the same time not allowing the entertainment to water down the essence of the show, which is entrepreneurship. So, generally, we keep improving”.

The winner of the show will be announced in December at the Grand Finale in Lagos.

 

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Sagamites Club Announce Business Support Initiative  

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A private socio-economic club in Ogun-state, known as The Sagamites Club, has announced the launch of its annual leadership conference and business support initiative for local businesses in and around, Sagamu, Remo, Ogun state.

This prestigious club made up of business executives from across various sectors of the economy have taken it upon themselves to enrich their community and commercially empower its citizens.

 

At the press conference announcing this initiative yesterday were Seni Adetu, President of the Club, supported by Col. Duro Oyebanjo (rtd), Engineer Funbi Dawodu, Mr. Dimeji Oresanya and Prince Timothy Oke-owo, among other members. Speaking at the occasion, Mr. Adetu mentioned that the main empowerment conference will hold on Sunday 27th October and will involve mentorship sessions for youth in the environment. Notable among business leaders in the private and public sectors that have been invited to share their career experiences at the event are Prof. Toyin Ogundipe, Vice Chancellor University of Lagos, Mr. Tokunbo Talabi, Secretary to the government of Ogun State, Mr. Segun Ogunsanya Managing Director/CEO, Airtel Nigeria Plc and Mr. Fatai Folarin CEO Deloitte Nigeria & West Africa.

Also Read:  $6.7M Fraud: How EFCC Arraigned Globacom Boss

Furthermore, Mr. Adetu disclosed that on the 27th October, the club would announce the award of its business support funds to 10 most qualified would-be-entrepreneurs, who will be selected based on merit and business proposition.

Mr. Adetu said “it is a privilege to support the less-privileged; we are inspired by the fact that we are positioned to be of help in changing the narrative of our community youth, from the lamentation of unemployment and perceived laziness, 419ners and drugs-consuming youth, to that of powerfully and gainfully employed young adults”.

Also Read:  GTBank is “Best Bank in Nigeria for 2014” by The Banker

It will be recalled that the Sagamites club was founded in 1972 and has since then been a major force for good in the Remo community and indeed Ogun State.

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Nigerians To Suffer Connectivity Challenges As Airtel Set To Disconnect Glomobile From Networks

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Glomobile subscribers will not be able to connect with their Airtel counterpart after a 10-day ultimatum.

This is according to information by the Airtel Networks Limited (Airtel).

However, during the period they will be able to recieve calls from the network.

Airtel took this decision having been granted permission for a partial disconnection of Glomobile by the Nigerian Communications Commission (NCC), as a result of non-settlement of interconnect charges.

According to reliable information avilable to www.theoctopusnews.com, Glomobile was notified of the intending plan to disconnect without any positive action.

A telecom industry sources who spoke with us on condition of annonimity said Glomobile appear not to care about its connectivity with Airtel Networks Limited and Airtel subscribers, as they have not done anything positive about the situation.

Also Read:  $6.7M Fraud: How EFCC Arraigned Globacom Boss

“They were notified of the application by Airtel and were given the opportunity to comment and state their case. The commission having examined the application and circumstances surrounding the indebtedness determined that the affected operator does not have sufficient reason for non-payment of interconnect charges,” the source said.

A notice by Airtel to Glomobile subscribers read:

All subscribers are therefore requested to TAKE NOTICE that:

  1. The Commission has approved the Partial Disconnection of Glomobile by Airtel in accordance with Section 100 of the Nigerian Communications Act 2003 and the Guidelines on Procedure for Granting Approval to Disconnect Telecommunications Operators.
  2. At the expiration of 10 days from the date of this notice, subscribers on the network of Glomobile will no longer be able to make calls to Airtel, but will be able to RECEIVE CALLS.
  3. The Partial Disconnection however, will allow in-bound calls to the Glomobile network.
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“Please note that this disconnection will subsist until otherwise determined by the Commission,” the notice read.

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